Frequently Asked Questions
Shipping
How long does shipping take?
All orders are processed and shipped within 24–48 hours of being placed. Delivery times vary by carrier and destination, but most domestic orders arrive within 3–7 business days after shipment. You'll receive a tracking number by email as soon as your order ships.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the weight of your order. We work with multiple carriers to find you the best rate. Check our Shipping Policy for full details.
Do you ship internationally?
Please check at checkout to see if we ship to your country. International orders may be subject to customs duties and import taxes, which are the responsibility of the buyer.
Glassware & Packaging
How do you protect glassware during shipping?
We take glassware seriously — every piece is individually wrapped and packed with heavy-duty cushioning materials designed to absorb impact. Fragile items are double-boxed when necessary to ensure they arrive in perfect condition.
What if my glass item arrives broken?
If your item arrives damaged, please report it within 72 hours of delivery — this is required to process a claim. Take photos of the damage and the packaging, then contact us right away. Glass items are not covered under our standard warranty, but we will work with you on a case-by-case basis for items damaged in transit. See our Refund Policy for full details.
Age Verification
Do I need to be a certain age to purchase?
Yes. Our products are intended for adults 21 years of age or older. By placing an order, you confirm that you meet the minimum age requirement in your jurisdiction. We reserve the right to cancel any order where age verification cannot be confirmed.
Will I be asked to verify my age at delivery?
Depending on your location and the carrier, an adult signature may be required upon delivery. Please ensure someone of legal age is available to receive the package.
Returns & Exchanges
What is your return policy?
You have 15 days from the date of delivery to initiate a return. Items must be unused, in their original condition, and in original packaging with proof of purchase. Please make sure you're confident in your purchase before ordering — we want you to love what you get.
Can I return a used or opened item?
Used or opened items may be subject to a restocking fee of up to 40%. An additional 10% fee may apply if accessories or parts are missing. Items must still be returned within 15 days of delivery.
What about defective items?
Defective items are eligible for a replacement only during the manufacturer's warranty period. If your item was non-functional upon receipt, we'll cover return shipping. Otherwise, return shipping costs are the customer's responsibility. Glass items and accessories are not covered under warranty unless they arrived damaged.
How do I start a return?
Contact us as soon as possible with your order number and reason for return. If your order has already shipped, you'll need to follow our standard return procedure. See our full Refund Policy for step-by-step instructions.
Payment
What payment methods do you accept?
We accept all major credit and debit cards, as well as additional payment options available at checkout (such as Shop Pay, Apple Pay, and Google Pay, where applicable).
Is my payment information secure?
Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to keep your payment information safe at all times.
Order Tracking
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Use that number on the carrier's website to follow your package in real time. You can also log into your account on our store to view your order status.
My tracking hasn't updated — what should I do?
Tracking info can sometimes take 24–48 hours to update after your order ships. If it's been longer than that with no movement, feel free to reach out to us and we'll look into it for you.
Still Have Questions?
We're here to help! Reach out to us directly and we'll get back to you as soon as possible.